Privacy Policy

At Chandan Jewellers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our store, website, or use our services.

1. Information We Collect

We may collect the following information:

• Name, mobile number, email address

• Billing and shipping address

• Identity details (only when legally required for high-value jewellery purchases)

• Payment details (processed securely via third-party payment gateways)

• Order details, purchase history, and preferences

• Website usage data (IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

• Process jewellery orders and deliveries

• Generate invoices and maintain transaction records

• Provide customer support and after-sales service

• Send order updates, offers, or promotional messages (only if you opt in)

• Improve our products, services, and website experience

• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

• Payment gateway providers for secure transactions

• Delivery and logistics partners

• Legal or government authorities, when required by law

• Trusted service providers who assist in business operations (under confidentiality obligations)

4. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. Payment information is handled through secure and compliant payment systems.

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance browsing experience

• Analyze website traffic and performance

• Remember user preferences

You may disable cookies through your browser settings if you prefer.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Withdraw consent for promotional communication

• Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.